Overview

At OLIVIA, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, we are here to help.

Returns

• Eligibility: You have [number] days from the date you received the product to return it for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Non-Returnable Items: Certain items cannot be returned, such as [list of items, e.g., perishable goods, custom products, or digital downloads]. Please make sure to check the product description for details on non-returnable items before purchasing.

• Proof of Purchase: A receipt or proof of purchase is required to complete your return. Without this, we may not be able to process your refund or exchange.

Refunds

• Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

• Partial Refunds: In certain situations, only partial refunds may be granted, such as for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

• Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [your contact information].

Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your contact information] and send your item to [your return address].

• Shipping Costs: You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.